Consulting & Professional Services

Australia’s professional services sector plays a key role in the economy and is growing rapidly.

Key trends driving the businesses in these sectors are knowledge management, increasing speed of business, digital delivery of services and a shift to an outcome-based business model.

Lower cost digital systems are lowering the barriers to entry and are creating a prime environment for new entrants offering services that can be performed more efficiently, digitally, virtually and which can be automated at a significantly lower cost.

Innovaton will be key to success by helping professional service firms improve their employee experiences, transform their business processes, and change their service delivery methods. Virtual work and digital delivery methods have become the norm, while artificial intelligence (AI), machine learning (ML), and robotic process automation are driving productivity up by improving access to existing knowledgebase and driving down the cost of delivery.

Industry Challenges

Talent retention, employee engagement, regulatory compliance, rising costs and adapting to technological advancements such as Artificial Intelligence as well maintaining business and client data security are key challenges.

Professional service organisations have to review and evaluate their operations so that they can reposition themselves to be leaders and this includes attracting and retaining talent.

Like most other industries, research by industry organisations indicates technology as being essential, to set themselves up for success.

Applying advanced technologies will allow staff to focus on delivering their expertise by fulfilling clients needs and expectations without being sidetracked or distracted by out dates processes and manual systems.

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How We Can Help?

As a IT services provider, DP has engaged in professional service delivery since the 1990s. As a result, we understand knowledge, time and customer relationship management. System uptime is critical for maintaining productivity and reducing losses.

DP has experience in managing and supporting IT systems across a range of organisations. This can include IT infrastructure (including servers, networks, communication systems and cyber security), assistance with managing business applications in conjunction with third party vendors and other associated service providers. We also have expertise in connecting various data islands together to make the whole of IT work better as one system.

We can also assist you with acquiring or updating a range of new industry specific applications including the use of AI and Cloud solutions.